Author: Nicole Taylor

Last August, we launched a competition to celebrate the great service our colleagues offer every day. Pharmacy colleagues were nominated by you, our customers and patients, for going ‘above and beyond’ as part of the ‘Perfect Experience’ competition. Amongst the winners were dispenser Chloe Ridley from our Burntwood store and Terrie Edmonds from our Bell Green store. Chloe was nominated by customer Denise Perry for the ongoing support she provided following her father’s diagnosis of dementia and epilepsy four years previously. Denise told us that Chloe had been a lifeline to the family over recent years. Chloe helped her make arrangements such as having her father’s prescription delivered to her home, to release some of the strain on her time. “There were so many things to think about when my father was first diagnosed that I felt out of my depth and confused. There is an attitude amongst the staff in the Burntwood LloydsPharmacy that nothing is too much trouble and I have found it a huge help with supporting my father during tough times. We shouldn’t underestimate the power of our local pharmacy. “I couldn’t think of a worthier winner; Chloe is just brilliant. She organised everything to make life as easy as possible for my mum and I to manage. There has been many occasions when Chloe has sorted things out at the last minute and arranged...